TERMS AND CONDITIONS

 

 

This website is operated by theALMOND, a trademark of CORBYCLOTHING LDA, with tax ID number 516453971, and headquartered in Lisbon. TheALMOND brand takes responsibility and commitment to respect the security of this website and protect the data provided by its customers and visitors.

TheALMOND, as the data controller:

  1. Safeguards that the processing of personal data is carried out only within the scope of the purposes for which they were collected or for purposes compatible with those purposes;
  2. Collects, uses and retains only the minimum, necessary and sufficient personal data for the purpose in question;
  3. Does not transmit any personal data for commercial or advertising purposes;
  4. Treats personal data for legally prescribed purposes or for the pursuit of online services at your request; 

By providing your personal data to theALMOND via the website www.the-almond.com, you consent to your personal data being used and processed by theALMOND under the terms and conditions mentioned below.

 

Scope of the Privacy Policy 

theALMOND is committed to maintaining the privacy and confidentiality of all information provided by the user. This Privacy Policy sets out the measures adopted by theALMOND regarding the personal data collected on the website www.the-almond.com, in accordance with the Personal Data Protection Act and other applicable legislation, both at national and EU level. The expression "personal data" refers to all personal information provided by the user or client. According to the type of services provided data that may be collected after prior authorization: name; address; date of birth; tax identification number; email address; cell phone number; payment data.


For what purposes does theALMOND handle personal data?

Examples (not exhaustive):

  • Technical responses and complaints;
  • Responses regarding commercial issues;
  • Marketing and Communication;
  • Order Processing;

We request explicit consent before we use the information for purposes other than those provided for in this Privacy Policy.

theALMOND is committed to protecting customer data and not making it available to third parties.

 

Update of Information

According to the Personal Data Protection Act, all users have the right to access, update or delete their personal data from our database. To do so simply contact us via the contact form on our page FAQs.

We provide, at your request, access, rectification and deletion of personal data. You also have the right to oppose the processing of your personal data. Not being data, being an interaction of interest for theALMOND: whenever you share a review of our products or post a photo/image/video on social media with the correct brand identification, you authorize us to disseminate this content with our community in: email marketing, social media posts or content on www.the-almond.com.

 

Cookie Policy

In order to provide a more personalised service and improve the user experience, our website uses cookies to collect and store information. A "cookie" is a data file that is placed on your computer and allows the website to remember your choices, dates and previous interactions on the site. The cookies used on theALMOND website are as follows:

Essential - necessary for navigation on the website ensuring access to private areas of the website, in order to allow the offering of services (session cookies);

Analytics - necessary for the collection of information for statistical analysis of website navigation and use, namely Google and Social networks (possibility of interaction with social networks, namely Facebook and Instagram);

Performance - necessary for monitoring the user experience of the website.

Users can prevent the use of cookies in their browser settings. However, if you limit this option the use of some features or the performance of certain tools may be constrained.

 

Privacy Policy Updates

TheALMOND may at any time update and add new features to the www.the-almond.com website, as well as to existing services. These changes are aimed at improving the technology for accessing the website as well as improving the service provided to customers.

In cases where there is any change to this Privacy Policy, theALMOND, will notify the user or Customer as well as the responsible local authority, in the cases required by law.

 

Intellectual Property Rights

All contents of this website are the exclusive property of theALMOND. Thus, they are protected by Copyright laws.

 

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with Portuguese law. Solely the Court of Lisbon shall have jurisdiction to settle any disputes arising from the interpretation and application of these Terms and Conditions for the use of this website.

 

General Conditions of Sale

The order and purchasing process is only possible after creating a customer account or guest form session on the online store, and the customer must follow the various sequential steps of the order process that will allow the purchase to be registered.

 

Payment Methods

On completion of the order, the purchase will be recorded and if the payment method selected is MBWAY or ATM, there will be a set time limit for the payment of the order to be completed. After that time limit, if there is no confirmation of payment, the order will be cancelled. Some payment methods allow the recording of the data necessary to perform the payment transaction - namely PayPal and Credit Card (Mastercard or Visa). However, no personal data will be stored in this context, so the management of said data should be performed directly with the provider of the respective service.

 

Credit Card

Paying by credit card allows you to take advantage of the liquidity and payment terms your bank offers.

All transactions on our website are secure, and we emphasize once again that no data associated with the card will be stored, beyond its identification of the last four digits. The entity managing this payment method is Stripe.

 

Multibanco

Multibanco payments can be made through the Portuguese ATM network or through your Homebanking.

As soon as the order process is completed, an ATM reference will be generated. The customer will receive this reference in the order confirmation email.To make the payment at an ATM, you must select the option "Payment of Services/Purchases"; and enter the corresponding entity, reference and amount.

The order will typically be shipped within the next two business days after the order is paid.

Warning: since the bank reference generated for payment has a limited validity, failure to verify payment within such a period will result in the cancellation of the order.

 

MB WAY

Customers may proceed to pay for their orders via the MB WAY payment system. For this purpose, customers should select the MB WAY payment method during the order process and provide the mobile number associated with the MB WAY payment system, access their MB WAY application and follow the steps in the application to complete the payment. In the case that customers are unable to complete the process in the specified 5 minute time frame, please contact our customer service team for assistance

 

Delivery Process

The order shipping process will start after confirmation of payment for the respective order.
Once the order is shipped, the customer will be notified via email with the assigned tracking number and a link that will allow tracking the order on the carrier's website.

Shipment information may take up to 24 hours, counted from the reception of the shipment confirmation, to be updated on the carrier's website without any liability being attributable to theALMOND.

Delivery times are different depending on the delivery destination of the order.

Orders are delivered Monday through Friday, except for local or national holidays, to the delivery address provided by the customer when placing the order.

Deliveries may occur on selected days during the summer period.

An incorrect or incomplete delivery address may result in the order being returned to theALMOND and lead to additional costs for the customer; therefore, it is recommended that the customer always make sure that the delivery address, indicated when registering the order, is indeed correct and complete. 

Once the order has been registered it is not possible to change the invoice data. A delivery address cannot be changed by theALMOND, however, you can change your address by contacting our carrier, requesting to change it. This request should be made as soon as possible (within the carrier's delivery times).

TheAlmond entrusts the delivery of your orders to CTT. The shipping costs will be added to the value of your order, depending on the destination. TheAlmond offers shipping costs on purchases over 120€ for mainland Portugal.

Process:

1. After payment is successfully completed, you will receive an email from theAlmond with confirmation details of your purchase. At that point your order will begin to be processed and will typically be dispatched within the next two business days.

2. Once your order leaves our warehouse, you will receive an email notifying you of the shipment.

3. The moment your order arrives at the carrier's warehouse you will receive an email with your Tracking Number, the estimated day of delivery and a link where you can make any changes. 

If you do not receive this information via email or SMS within two business days after placing the order, please contact our Customer Service team using the contact form on our FAQ page.